Company Description
As a leading international food wholesaler, we at METRO are specialized in catering to the needs of hotels, restaurants, caterers (HoReCa), independent merchants (Traders), and more. With approximately 15 million customers worldwide, our unique multichannel mix offers the flexibility of purchasing goods in-store or via our digitally connected Food Service Distribution (FSD) delivery. In addition, we are continuously expanding our international online marketplace, METRO MARKETS, to meet the needs of our professional customers. We furthermore take pride in our commitment to sustainability which is considered in all our actions and being listed in various sustainability indices and rankings for years is proof for our dedication (e. g. MSCI, CDP). With our business operations spanning 32 countries, over 90,000 employees worldwide and generating sales of around €30 billion in the fiscal year 2022/23, we are determined to continue our journey to growth.
At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy which is closely accompanied by our Fundamentals. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de.
Job Description
Start: December 2024
Duration: 6 months
Working hours: 37,5 hours per week
As a Drop Shipment Intern, you'll play a pivotal role in ensuring smooth order processing and delivery operations. Your responsibilities include receiving and processing customer orders accurately and efficiently. You'll be responsible for monitoring order status throughout the order life cycle and proactively communicating with customers regarding updates, delays, or any challenges that may arise.
In addition to order processing, you'll also coordinate logistics, working closely with carriers, customers, and suppliers to ensure timely delivery of orders in the expected quality and quantity. This involves planning transportation routes, coordinating with external customs experts for international shipments, and ensuring compliance with regulations.
Your responsibilities:
- Receive and process customer orders, providing proactive communication regarding order updates and challenges
- Plan transport and collaborate with carriers, customers, and suppliers to ensure On-time & In-full delivery
- Coordinate with external customs experts to facilitate efficient export documentation for international shipments
- Collaborate with other departments to monitor and improve supplier and carrier service levels
- Design and analyze analytics of order processing metrics, transportation performance, and service level, providing insights and recommendations for continuous improvement
Qualifications
- You are enrolled in a University Degree in Business Administration, Economics, or Engineering with focus on SCM or Logistics
- You have some first experience in the Wholesale, Retail, or FMCG industries and have first-hand working experience with Transport management system
- You have working experience with top-tier ERP systems (Dynamics 365 or equivalent)
- You have advanced skills in MS Office programs, especially PowerPoint and Excel (Pivot tables; Macros) are desirable
- You are passionate about customer service and understand how it can transform businesses
- You are a team player and can successfully blend-in to an international team environment
- Your strong and emphatic personality, coupled with excellent communication skills empower you to positively influence stakeholders involved in your daily activities
- Work in modern supply chain requires to cope with pressure and continuously prioritize – you are master of both
- You are fluent in English (vocal and written) and additional European language will be your advantage
Additional Information
What we offer:
- You are part of an international and experienced team with a high degree of personal responsibility and independence in a friendly, highly dynamic and proactive environment
- We actively support you in your professional development and promote your potential through collegial coaching and advice
- We offer you flexible work solutions, employee discounts in our wholesale stores as well as an attractive compensation package
Have we aroused your interest? Then we look forward to receiving your application.
METRO is an equal opportunity employer. We offer all qualified employees and applicants identical chances.
