Metro-Straße 1, Düsseldorf

  1. Full Time
  2. Logistics / Supply Chain
  3. Düsseldorf

Logistics Operations Specialist (f/m/d)

Job description

This vacancy has now expired. Please see similar roles below...
Company Description

Are you looking for a challenging and rewarding career in the food wholesale industry? Look no further than METRO! As a leading international food and non-food wholesaler, we specialize in meeting the unique needs of hotels, restaurants, caterers, and independent merchants. With around 17 million customers worldwide, our multichannel approach allows for easy purchasing both in-store and via delivery, all digitally connected.

OneMetro: we're also proud to be developing our online marketplace, METRO MARKETS, to serve our professional customers which has been growing and expanding continuously since 2019. Moreover, at METRO, sustainability is a top priority considered in all our actions, and we've been recognized for our commitment to it by several sustainability indices and rankings (e. g., MSCI, CDP, and the Dow Jones Sustainability Index). We operate in over 30 countries, employing more than 93,000 people globally, and our sales reached €29.8 billion in the most recent financial year, aiming to continue our journey of successful growth.

Join our team as we strive to meet our ambitious growth goals with our “sCore” strategy which is closely accompanied by our Fundamentals. These shared values guide us every day and begin with a commitment to our core mission of being the best wholesale company we can be. The basis for this is our ONE METRO spirit - where everyone is needed, and everyone stands together, working with curiosity, determination, courage, commitment, and trust. Come grow with us at METRO! More information is available via careers.metroag.de.

As Logistic Operations Specialist you will have a key role in the management of the LSP (Logistics Service Provider) for our warehouse logistics operation. Responsible for ensuring the flow of goods and products throughout our supply chain. #ShapeTheM

Results counts, that’s why your expertise in logistics warehouse management, service level orientation, cost management and internal and external communicating will play an important role in optimizing our logistics processes and increasing the success of our operations. Together, we drive to reach the top.

Unifying Management of Logistics Operations:

In the spirit of 'we act together' and 'together we reach the top,' we are seeking a Logistics Specialist to oversee and grow our logistics operations. In this challenging role, you will act to grow our logistics capabilities by supervising the operations managed by our Logistics Service Provider (LSP) daily. You will be the driving force behind efficient management, optimizing processes, and acting consequently on behalf of our 'unified' team.

Job Description

1. Management of Logistics Operations:

  • Supervision of operations that the LSP ( Logistics Service Provider) manages on a daily basis.
  • Managing the operations of Ambient (food & nonfood) and Temperature Control (chilled, frozen) product flow according to their own internal dynamics.
  • Performing regular LSP ( Logistics Service Provider) and warehouse visits.
  • Examining Claims from customers and taking action with LSP accordingly.
  • Inbound and outbound LSP ( Logistics Service Provider ) capacity management.
  • Control of Order fulfillment made by LSP ( Logistics Service Provider )and regular control with LSP.

2. Service Level Orientation:

  • Service Level Agreements (SLAs): Developing, managing and overseeing service level agreements with logistics service providers (LSPs) ( Logistics Service Provider )and internal teams to ensure high quality service delivery.
  • Implementing the audit and management required to meet or improve the standards agreed with the LSP ( Logistics Service Provider ). Continuously monitor and report service levels by taking the necessary precautions.

3. Optimization of logistics operations:

  • Collaborating with cross-functional teams to identify areas for logistics process improvement. Follow-up and implementation of best practices and efficiency measures.
  • Analysis of logistics costs. Developing and controlling cost-effective strategies for warehouse operations, VAS and extra costs.

4. Inventory Control:

  • Working closely with Procurement and order teams to maintain correct inventory levels and order fulfillment.
  • Checking whether inventory control measures have been taken by the LSP ( Logistics Service Provider ) to minimize out-of-stock and overstock situations.

5. Logistics Cost Management:

  • Regular analysis of logistics costs, determination of cost drivers and development of cost saving strategies.

6. Quality Assurance:

  • Collaborate with the Quality Assurance team to ensure quality standards and processes are controlled by the LSP ( Logistics Service Provider) throughout logistics operations.

7. Performance Metrics:

  • Regular analysis of logistics data to identify trends, areas for improvement and cost savings opportunities.
  • Creating reports on logistics performance. To provide insight and suggestions for improvement.


  • Passion for Wholesale, Supply Chain, and LSP topics, showing your commitment to 'unifying' our mission.
  • At least 5 years of experience as a logistics specialist focusing on international operations, with a heart for people and customers, as they are our basis.
  • A relevant academic background, holding a Bachelor's degree in Logistics, Supply Chain Management, or a related field.
  • Excellent communication skills with a natural ability to connect with individuals internationally, fostering unity within 'One Metro.'
  • Driving licence is a MUST and openness for business trips
  • Proficiency in English, with Italian as a plus to facilitate communication with our colleagues in our country subsidiaries and international logistics service providers.
  • Strong negotiation skills, an analytical acumen, and a knack for problem-solving to drive results.
  • Exceptional communication and leadership abilities, shaping diverse and unique opportunities for our logistics operations.
  • Comfortable using logistics software and tools to develop your mindset and skills in an international environment.
  • Join us as we act together, grow together, and win together in the dynamic world of logistics!


Additional Information

  • Work-Life Balance: trust-based working hours, 30 days annual vacation and options for home office
  • Personal development: broad program of METRO designed trainings in our own academy (“House of Learning”) and annual budget for individual trainings
  • welfare: health programs, free gym on campus, regular employee events and potential participation at the annual METRO marathon
  • well connected to public transportation, free parking lots including stations for e-mobility, two canteens and various special offers at our stores and external partners
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  1. Full Time
  2. Logistics / Supply Chain
  3. without leadership responsibility
  4. Düsseldorf

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