Job Description
The Global Lead CSO AI Enablement combines the strategic and operational ownership of initial and future AI use cases touching salesforce . Ultimate goal is to maximize customer facing time of sales force and consequently maximize sales by leveraging technology. The role supports the end‑to‑end roll‑out, scaling, and sustained adoption of AI use cases within the global CSO organization of METRO AG. The Manager Sales AI Enablement is responsible for realizing individual country adoption programs end-to-end and acts as interface between the country teams and CSO organization and other central stakeholders.
- Conduct Country Readiness Assessments to evaluate data quality, processes, and user segments
- Execute and operationally lead the roll-out of AI use cases in countries
- Ensure measurable business value realization in each country roll-out
- Monitor the adoption funnel and translate insights into concrete action plans to increase usage
- Work closely with country teams to identify optimization opportunities and translate country needs into structured input for AI product platform
- Support feature prioritization based on business requirements and adoption impact
- Coordinate and localize training and change management materials, ensuring fit for country needs including playbooks, enablement content, and guidance
- Prepare activation packages for each country roll-out
- Drive change management activities together with local and central teams
- Ensure consistent global messaging and communication for AI adoption activities
Qualifications
- Relevant experience in Sales Force or Sales Excellence, Digitalization, CRM/AI Enablement, project management, or related fields
- Proven track record in international project environments and cross‑functional collaboration
- Advantageous: Experience in developing and executing training or enablement programs
- Strong knowledge of sales force processes, CRM workflows, and Salesforce‑based ways of working
- Hands‑on experience with AI products, analytics, and data‑driven use cases
- Solid knowledge in project management and change management
- Ability to translate business processes into potential AI use cases
- Experience with process optimization, productivity management, and value tracking frameworks.
- Strong communication and stakeholder‑management capabilities
- Structured thinking, strong analytical and problem‑solving skill
- High degree of empathy and customer‑centric mindset
- Ability to work independently, take ownership, and drive outcomes
- Intercultural competence and experience.
