Job Description
Start Date: 01.05.2026
Duration: 24 months
Working hours: 20 h/week; up to 37,5 h/week during lecture free period possible
Workplace: Office in Düsseldorf
What you can expect:
As a working student, you will support our team across two key, interconnected pillars:
1. 1. Customer Journey Management
- Data-Driven Journey Mapping: Assisting in the creation and maintenance of end-to-end customer journey maps, utilizing both qualitative and quantitative data to identify "moments of truth."
- Ideation & Service Design: Supporting the team in applying Design Thinking methodologies and using tools like Miro or Lucidchart for virtual ideation and collaborative workshops.
- Prototyping & Visualization: Helping to prototype services and using your visualization skills to make future customer journeys tangible and easy to understand.
2. Process Excellence
- Process Mapping: Actively supporting the mapping and documentation of a wide range of business processes across the organization.
- Standardization: Making sure that we have standardized processes across METRO, helping to create a consistent global framework for corporate units and international markets.
- Documentation: Keeping our process library up-to-date and ensuring that standards are clearly defined and easy to follow.
Qualifications
You are the perfect fit if:
- Educational Background: Currently enrolled (min. 2nd year) in Business Administration, Management, Service Design, Marketing, or a related field.
- The "Standardization" Mindset: You have a passion for structure and a keen eye for how to make complex processes simple, clear, and scalable.
- Data & Empathy: You are comfortable working with both qualitative and quantitative data, proving high empathy for customer needs.
- Toolkit Proficiency: You are a confident user of digital collaboration and ideation tools (e.g., Miro, Mural, or Lucidchart).
- Organized & Detail-Oriented: You enjoy the "craft" of documentation and taking complex information and organizing it into clear, standardized visual maps.
- Language & Communication: You are fluent in English and have the confidence to communicate ideas clearly in an international environment.
Nice to have:
- Market Affinity: You are a "foodie" with a genuine affinity for gastronomy and the hospitality market.
