functional academies
Operations Academy
At METRO's Operations Academy, we're embarking on an exciting journey to redefine customer service. Central to our strategy is transforming stores into Multichannel Fulfillment Centers (MFCs), enhancing both in-store and digital service. This evolution boosts operational efficiency and delivery capabilities, ensuring better product availability and seamless shopping experiences, particularly for deliveries.
Key to this shift is our Mastery 650 Program, aimed at advancing store managers to area managers. This program equips them with critical competencies: customer focus, sales proficiency, efficiency optimization, leadership, and profitability management. Guided by METRO's core principles of "Growth is king. Speed matters. Results count," we prioritize employee development to drive our growth strategy forward.
Sales Academy
The Sales Academy serves as our central hub for advancing sales excellence. Our primary focus is on growth, supporting over 7000 employees to effectively engage customers across multiple channels. We prioritize building trust, understanding unique customer needs, and delivering tailored solutions.
An integral part of our commitment is certifying all sales leaders as METRO Sales Coaches, enabling them to drive performance and foster team engagement. Additionally, we unify under the "ONE METRO" selling approach, promoting cohesion and consistency. Through the METRO Selling Process, we equip passionate sales colleagues with tools to enhance productivity and boost profitability, fostering a culture of sales excellence together.
Finance Academy
The Finance Academy is dedicated to nurturing talent and cultivating leadership within the finance function, while also enhancing financial acumen and performance management capabilities across all business units. Each tailored talent development program features specialized finance modules tailored to various target groups, emphasizing the pivotal role of financial knowledge in achieving business success.
With a focus on leadership, commercial acumen, and digital proficiency, the academy is instrumental in fostering a robust pipeline of talent within Finance. We take pride in our NextGenerationFinance initiative, which has empowered over 400 alumni to advance confidently in their careers. Moreover, the Finance Academy enriches METRO's CFOs through collaborative learning experiences that encompass strategic thinking, leadership development, and digital literacy. This holistic approach ensures that our finance professionals are well-prepared to navigate and excel in today's dynamic business landscape.
People & Culture Academy
The P&C Academy at METRO is dedicated to advancing the People & Culture function. It focuses on continuous professional development for all global P&C team members, offering access to modern digital certifications and resource libraries through a partnership with AIHR (Academy to Innovate HR).
Central to its mission, the academy establishes capability framework standards and assessment processes used across all Metro business functions, ensuring targeted development for individuals. It further enhances P&C leadership with custom curricula covering essential areas such as commercial acumen, cost leadership, productivity, and key human capital trends like Digitalization & AI, as well as HR analytics. This comprehensive approach aims to equip P&C leaders with the skills needed to navigate and excel in an evolving business environment, reinforcing METRO's commitment to advancing its P&C capabilities globally.
Offer Management Academy
The Offer Management Academy delivers exceptional training to enhance and support Procurement teams worldwide at METRO/MAKRO/Entities. This training is designed to help teams excel in the company’s wholesale transformation and strategic goals, focusing on two core areas: Assortment Management and Supplier Negotiations.
The academy also plays a crucial role in developing future
leaders through its Next Generation Offer leadership program. This initiative
provides emerging talent with a comprehensive learning curriculum and hands-on
project work, guided by top national leaders, preparing them for future
challenges in Procurement. Through these efforts, the academy ensures that
teams are well-equipped to deliver relevant customer assortments and drive
profitable sales.
Supply Chain Academy
Unlock your supply chain potential with our Supply Chain Academy! Our Academy provides an extensive range of learning solutions designed to address the challenges within METRO’s supply chain. We cover all facets of supply chain management relevant to wholesale business needs and processes. Our curriculum includes in-depth training in inventory management, demand and supply planning, logistics, supplier collaboration, and supply chain analytics.
By engaging with our Academy, you’ll gain the knowledge and skills to enhance every aspect of the supply chain, driving efficiency and effectiveness. Let’s take our wholesale business to new heights!
leadership development
At METRO, we provide thorough leadership capability enhancement programs. By joining this developmental journey, you will have the chance to uncover and cultivate your leadership abilities, establishing a solid base for your leadership prowess. It is an opportunity to identify and refine your inspiration and zeal for guiding others.
